When you can't pick up, Emily does.
Emily is an AI assistant we set up for your business. She answers your calls when you can't. She answers the questions you get all day, takes a message, and tells them about our free 20-minute call. You stay on the job.
No pressure. You'll talk with Brian or Charles, not a salesperson.
We're Brian and Charles, a local Twin Cities team, and Emily is the digital team member who answers your calls. Before we set anything up, we get on a video call so you can see who you're working with and we can learn how your business really runs.
Founder and AI Consultant
Brian has spent about 20 years helping organizations fix how work gets done.
He has an MBA from St. Cloud State University and is a certified SAFe Practice Consultant.
Now he helps local businesses find where calls, leads, and hours slip away, then sets up a simple digital team to catch them. He lives in Lakeville, Minnesota.
Junior AI Consultant
Charles is the one who gets AI working in your business. He learns how your day really runs, sets up the tools that fit, and shows you and your staff how to use them. He brings Microsoft Office certifications, hands-on operations and customer-service experience, and a Business Management focus in Innovation & Entrepreneurship.
Answers your calls any time.
Emily is the first voice you hear at Chartech, and she's an AI assistant. She's our front desk: she answers your calls any time, answers common questions about what we do, takes a clear message, and offers you a free 20-minute video call with Brian or Charles.
Our promise: When something isn't working, you talk to Brian or Charles, never a ticket number. Send us a message and we'll get back to you.
The phone rings while you're under a sink, up a ladder, or driving to the next job. You let it go. By the time you call back, they've called someone else. Every missed call could have been your next job.
Here's what your caller hears:
"Hi, thanks for calling Miller Plumbing. This is Emily. How can I help you today?"
And here's what you get right after:
Dave Rossi, 612-555-0142. Water heater is leaking, wants someone today. Told them: about our free 20-minute call.
She's always honest: if anyone asks, Emily says she's an AI assistant. She never pretends to be a person.
Start with Emily answering your calls when you can't. Add more when you need it. It's the same Emily the whole way.
1. Answer: the front desk role.
Let us answer your calls so you don't miss potential customers.
Emily answers when you can't. She answers the common questions about your business, takes a message, and tells them about our free 20-minute call. Before she answers her first call, we sit down with you and write up what callers ask most: your services, your area, your hours. If she doesn't know something, she says so and takes a message. She doesn't guess.
2. Manage: the customer care role.
When you get busy, let us help manage your customers.
Once a customer is booked, or you hand Emily a customer, she keeps them in the loop: reminders before the job, a follow-up after, a request for a review, and invoices and payments. Every customer gets the same good treatment, even on your busiest week.
3. Grow: Emily provides sales support.
Emily provides sales support, so you can grow.
We train her on how you sell: your services, your price list, your packages and your rules. Then, when your customers ask, she answers "how much?" and "what do I need?" questions, gives quotes within the rules you set, offers packages and add-ons, follows up with people who are still deciding, and asks for the booking. Anything outside your rules, she passes to you with a summary.
Need something more specific? See all roles →
We'll go over the terms on the free call.
It depends on the role you pick and how you want it set up. We'll walk you through it on the free call, with no surprises.
Plumbers
HVAC
Electricians
Roofers
Auto repair
House cleaning
AI Shop Class
Help using AI in your business, with no jargon, at your pace.
Two short quizzes about your real week, not your tech. No sign-up, and your answers stay in your browser.
Most owners lose time on the small jobs that only get done if they remember, like calling back a missed call or nudging an open quote. Answer 12 quick questions and get a score from 0 to 100, the three places to start, and the score you could hit. It's free, with no sign-up.
Every owner runs the week a little differently. Answer 12 quick questions (about 3 minutes) to find out if you're a Firefighter, Backbone, Handyman, Planner, or Builder. You'll see what your type does well and get one thing to try this week to get some time back. It's free, with no sign-up.
Short posts, with no jargon, on what AI can and can't do for a small business.
You can't answer every call. Here's how to make sure the caller still hears from you.
Someone reaches out after hours. Give them one honest line tonight and a real answer from you in the morning.
Write your most common answers once, save them on your phone, and stop retyping them between jobs.
We run Chartech the same way, with Emily answering our own phone first.
On the video call, you'll meet Brian or Charles and talk through how your phone gets handled today. You'll leave with a plan, whether you work with us or not.
Brian ThompsonFounder and AI Consultant
Charles ThompsonJunior AI Consultant
